Contact Us

Member Services

As a member of Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP), you can call Member Services if you have questions about your health plan. You can also call if you need help finding a doctor, scheduling an appointment, getting a new ID card or accessing benefits and services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

1-866-896-1844 (TTY: 711)
Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.

Address:

Attn: MMP Member Services
1575 N. Resler Drive
El Paso, TX 79912

Nurse Advice Call Line

Members of Superior STAR+PLUS MMP can talk to a nurse 24 hours a day, 7 days a week, 365 days a year through Superior STAR+PLUS MMP’s Nurse Advice Call Line. You can call the 24-hour nurse advice line to get answers to health questions. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

1-866-896-1844 (TTY: 711)

Behavioral Health

Many Superior STAR+PLUS MMP members may need behavioral health services. These services include mental health or substance abuse (alcohol and drug) treatment. You do not need a referral from your doctor to get these services.

During normal business hours, you can call to schedule an appointment or learn more about these services. You can also call 24 hours a day, 7 days a week, 365 days a year for questions or for help getting emergency behavioral health services.  Press “#” when the call is answered. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

1-866-896-1844 (TTY: 711)

Service Coordination

Service Coordination is a special kind of care management. Service Coordinators are available to help you coordinate your medical and behavioral health care. They can help you develop a service plan, help make sure you get services on time and identify your needs. You can call from 8 a.m. – 5 p.m., Monday through Friday.  

1-855-772-7075 (TTY: 711)

Medicaid Program Help Line

If you have Medicaid benefits, you can call the following managed care helpline to get information or ask questions about the program, benefits or to choose a health plan. You can call from 8 a.m. - 6 p.m., Monday through Friday.

1-877-782-6440 (TTY: 711)

State Fair Hearings

A Superior STAR+PLUS MMP member can file for a State Fair Hearing after Superior STAR+PLUS MMP makes a Level 1 Appeal decision. This is for members who have appealed a decision by Superior STAR+PLUS MMP to deny a service. It allows members to ask HHSC to review their case. If you are a STAR+PLUS MMP member and you want to file a State Fair Hearing, call 1-866-896-1844 (TTY: 711). Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.  

Transportation

Superior’s Medical Ride Program (non-emergency medical transportation (NEMT) services) provides transportation to non-emergency health-care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and other places you get Medicaid services. Superior STAR+PLUS MMP is required to facilitate the most cost-effective mode of transportation that meets a member’s individual need. These trips do NOT include ambulance trips. Transportation services for Superior STAR+PLUS MMP members are provided by SafeRide.

You can request NEMT services through Superior’s Medical Ride Program provided by SafeRide. If you need a ride, call SafeRide. SafeRide has staff that speak English and Spanish and can also provide interpreter services if you speak another language.

You should request your rides as early as possible, and at least two working (business) days before you need the ride.

SafeRide

Appointments/Call Center:         1-855-932-2318; TTY: 7-1-1

Hours:                                      8:00 a.m. - 6:00 p.m. CST Monday-Friday

Where’s My Ride:                      1-855-932-2319; TTY: 7-1-1

Hours:                                      4:00 a.m. - 8:00 p.m. CST Monday-Saturday

www.saferidehealth.com

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