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Important Notifications



Date: 05/25/2022

Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) extends our deepest condolences to those affected by the tragic events in Uvalde. If you are a Superior STAR+PLUS MMP member and were impacted in any way, we want to support you.

Call our free 24-hour Crisis Hotline, offered by Magellan, at 1-800-327-7451 (TTY 711) if you need to:

  • Get help dealing with stress or depression.
  • Speak with a certified, licensed mental health clinician.

Additional Trauma Resources
The National Child Traumatic Stress Network (NCTSN) has developed resources to help children, families and communities navigate what they are seeing and hearing, acknowledge their feelings, and find ways to cope together. These resources include:

Psychological First Aid

The NCTSN also has resources for responders on Psychological First Aid (PFA). PFA is an early intervention to support children, adolescents, adults, and families impacted by these types of events. The PFA Wallet Card provides a quick reminder of the core actions. PFA Handouts include:

For any other assistance, you can call Superior Member Services:

  • Superior STAR+PLUS MMP: 1-866-896-1844 (TTY: 711)

Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.




Fecha: 05/25/2022

Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) les da el más sentido pésame a todos los afectados por los eventos trágicos de Uvalde. Si es afiliado de Superior STAR+PLUS MMP y fue impactado en cualquier manera, queremos apoyarle.

Si necesita ayuda con lo siguiente, llame a nuestra línea de ayuda gratuita para casos de crisis, brindada por Magellan y disponible las 24 horas, al 1-800-327-7451 (TTY: 711):

  • Obtener ayuda para tratar el estrés o la depresión.
  • Hablar con un especialista (clínico) en salud mental, habilitado y matriculado.

Recursos adicionales sobre el trauma
La Red Nacional para el Estrés Traumático Infantil (NCTSN) ha elaborado recursos para ayudar a los niños, a las familias y a las comunidades a lidiar con lo que ven y escuchan (experiencias), a identificar sus sentimientos y a encontrar formas de afrontarlo juntos. Estos recursos incluyen lo siguiente:

Primeros auxilios psicológicos

La NCTSN también cuenta con recursos para los equipos de primeros auxilios psicológicos (PFA). Estos son una forma de intervención temprana para apoyar a niños, adolescentes, adultos y familias afectados por este tipo de acontecimientos. La tarjeta de billetera de PFA sirve de recordatorio rápido de las acciones principales. Los folletos de PFA incluyen lo siguiente:

Para obtener ayuda con otros temas, puede llamar a Servicios para miembros de Superior

  • Superior STAR+PLUS MMP: 1-866-896-1844 (TTY: 711)
    Nuestro horario de atención es de 8:00 a.m. a 8:00 p.m., de lunes a viernes. Si llama fuera del horario habitual, los fines de semana y los días festivos, es posible que tenga que dejar un mensaje. Le devolveremos la llamada en el transcurso del siguiente día hábil.


Material ID: H6870_WEBSITE_2022_Approved_10202021 

If you are a member of Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) and are located in an area with a storm or flood warning, there are services available to help you.

Call Member Services if you need to:

  • Get an emergency prescription refill.
  • Replace necessary medical equipment, services or supplies.
  • Get a new copy of your Member ID card.
  • Speak with a registered nurse, 24 hours a day, 7 days a week.
  • Speak with a medical doctor via our Telehealth program.
  • Find a doctor in your area.
  • Get help dealing with stress or depression.

All Superior STAR+PLUS MMP members who live in the official disaster designated counties and who may need to replace necessary medical equipment, services, or supplies can get a replacement through any available supplier. If you cannot find a supplier, call Member Services to find one for you. Your supplies will be replaced even if you are temporarily outside of the county in which you live. 

All Superior STAR+PLUS MMP members who live within the official disaster designated counties may also see out-of-network Medicare or Medicaid providers without prior authorization (approval in advance) if an in-network provider is not available. Medical necessity rules apply. For more information, contact Member Services. 

Member Services:

  • Superior STAR+PLUS MMP: 1-866-896-1844 (TTY: 711)
    Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.

Other Resources:



Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) is committed to protecting the privacy and security of our members’ information. On January 25, 2021, one of our vendors, Accellion, informed us that it was the victim of a cyber-attack that compromised its file transfer platform, and allowed a malicious party to view or download data files from January 7 to January 20, 2021. On April 2, 2021, our investigation identified that the personal information of Superior HealthPlan members was involved in this incident. We have mailed a letter and provided resources to all members whose information was involved in this incident.

The personal information involved in this incident includes name, and one or more of following: address, date of birth, insurance ID number, health information such as medical condition(s) and treatment information.

We have no indications of inappropriate use of members’ information. However, out of an abundance of caution we recommend that potentially affected members take reasonable steps to ensure the security of their information.

We are providing members affected by this incident with one-year of free credit monitoring and identity theft protection services. Instructions on how to enroll in this service were included in the letter sent to affected individuals.

We have also shared a reference guide of recommendations from the Federal Trade Commission regarding identity theft including information on how to request free credit reports, security freezes and fraud alerts.

Upon discovering this incident, we took the following actions to correct this issue and prevent it from reoccurring:

  • We immediately conducted an investigation into the incident and ceased using Accellion’s services.
  • We have reviewed our file transfer processes and tools to ensure that they are not at risk of a similar attack.
  • We have removed all of our data files from Accellion’s systems.

Accellion is coordinating their response with the appropriate law enforcement authorities.

Superior STAR+PLUS MMP takes the responsibility of protecting our members’ personal information very seriously. We sincerely regret any concern or inconvenience this incident may have caused our members and their families. If you have any questions, or would like additional information, please call Superior STAR+PLUS MMP Member Services at 1-866-896-1844 (TTY: 711). Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.



We are counting on you to protect your loved ones and yourself. Let us know your COVID vaccination status.  We may share this information with your provider.

Your family and friends are counting on you to get a COVID vaccination. If you haven’t been vaccinated, please call your doctor to schedule an appointment today. Or go to  for more information about the safety and availability of the COVID vaccine.

And now through July 4th, Uber and Lyft are offering free rides to and from vaccination appointments. Download the Uber or Lyft app on your smartphone to schedule your trip. Thank you for making sure those closest to you know they can count on you.

On July 23, 2020, HHS Secretary Alex Azar renewed the COVID-19 Public Health Emergency (PHE). This extends flexibilities and funding tied to the PHE to continue for another 90 days.

With this renewal the various testing, screening, billing, and telehealth coverages that were implemented in response to the COVID-19 PHE earlier this year will be extended to our members. This extension will go through late October, until the PHE is either terminated or extended again. This extension does not affect coverages that had already been made effective through December 31, 2020. 

Do you have any questions about this extension or the covered benefits impacted by it? Please contact Member Services or visit for more information.


Our lives and routines have changed because of COVID-19. Gyms are closed, parks are closed, shopping trips are limited, and personal hygiene is more important than ever. How can we stay healthy with our habits broken? Here are some tips to help you.

Creating Social Distancing Habits

Tip #1: Make an oath

Write and sign an oath that says “I will stay home!” If you can do it, commit now to only going out when you have to. Even better, write an oath on a piece of paper and sign it.

Why is this important?
People like to live up to their promises. Making an oath makes you that much more likely to stick to your guns when the going gets tough.

Tip #2: Play a game

Make a fun game out of staying safe. When you have to go out, pretend you have a secret force field around yourself. If anyone gets inside, you lose! Remember playing “the floor is hot lava” as a kid? It’s like that, but you might save a life.

Why is this important?
Doing things that are good for you is so much easier when they’re also fun. Turning a chore into a game means you don’t have to choose between safety and having a good time.

For more information about social distancing visit

How to Connect with Loved Ones, Even When You're Apart

Tip #1: Set aside real time to talk

Call or text a friend to schedule a date and time to talk. Video chat is great to feel like you’re really together.

How can I do that?
If you’re new to video chat, Skype and Google Hangouts are both free and easy to use.

Tip #2: Talk about the important things

People get closer when they talk about the things that matter. Don't just chat. Really connect about your joys, dreams, and worries.

How can I do that?
Use questions to get to know a friend even better than before. Try asking about their favorite memories, what they are most grateful for, a funny embarrassing story – or something else that allows the two of you to learn more about each other dig deeper into what makes you unique.

Tip #3: Give the support they need

When someone comes to you with their problems, it's natural to try to solve them. But what people really want is just a listening ear.

How can I do that?
Try not to give people advice they didn't ask for. Instead, focus on showing them you care about how they feel.

Tip #4: Don't forget to have fun!

Relationships don't rely on just the big moments. Doing fun things together is a great way to stay close, too.

How can I do that?
Whatever you're into, there's a way to do it online with other people! You can watch shows together, game together, or draw and write together.

No matter what you do, the idea is the same. Put in the effort to keep up with your loved ones. Just because we're physically apart in person doesn't mean we have to be apart in our hearts.

For more information about managing mental health during COVID-19 visit

Creating Habits to Avoid Face Touching

Tip #1: Scented Soap

Cover your hands in something that smells nice! Scented soap or hand lotion means you’ll notice when your hands get too close to your face.

Why is this important?
We touch our faces on auto-pilot. Adding a new smell helps jolt us out of our familiar routines.

Tip #2: Text a Friend

Commit to texting a friend every time you catch yourself touching your face. Find a buddy who will help keep your hands where they belong.

Why is this important?
We don’t want to look bad in front of our friends. Knowing we’ll have to admit we’ve messed up makes us a lot more careful.

Tip #3: Use Sticky Notes

Write "Don't touch your face" on sticky notes. Put the notes around the house where you’re likely to see them. Sticky notes serve as a great reminder if you see them throughout your day.

Why is this important?
This is another way to stop an automatic habit in its tracks. The note will make you think about touching your face instead of just acting.

Tip #4: Fidget Spinning

Keep your hands busy. Buy a fidget spinner or twirl a pen! You can’t touch your face if you’re using your hands for something else.

Why is this important?
Sometimes it’s easiest to just replace a bad habit with a better one.

For more information on what you can do visit

Creating Handwashing Habits

Tip #1: Practice three times

Go wash your hands with warm water and soap for 20 seconds. Time yourself with your phone. Make sure to clean the backs, fronts, between the fingers, and fingertips each twice. This is how long you need to wash every time! Do this three times.

Why is this important?
You may already wash your hands but it might not be thorough enough. Practice the right method to undo this habit and replace it with a better one.

Tip #2: Use feelings of disgust (“cooties effect”)

Place stickers of germs on door handles or signs above handles that make it clear that they’re dirty.

Why is this important?
Disgust is a strong feeling. Making germs visible can cause strong feelings of disgust. That might keep people from directly touching handles or make them properly wash their hands.

Tip #3: Use posters

Post posters on bathroom mirrors that show a step-by-step outline of how to wash hands. Posters can be found on the CDC website:

Why is this important?
Washing your hands is just a series of steps. People might think they know how to do it, but the data shows otherwise. A poster can help make sure people don’t miss any steps!

Tip #4: Reward hand-washing with nice soap

Put nice-smelling soap in the bathrooms to reward people for washing their hands.

Why is this important?
It might seem silly, but people care about the small things. Leaving the bathroom smelling nice makes washing your hands a treat.

Tip #5: Learn the “Scrub Your Palms” song

Sing to the tune of Brother John (Frère Jacques):

Scrub your palms / Between the fingers
Wash the back / Wash the back
Twirl the tips around / Scrub them upside down
Thumb attack / Thumb attack

Why is this important?
Let’s face it: We don’t really do all the right steps while washing hands! Even if we try, we don’t wash for 20 seconds! To get it right, you just need to hum the “Scrub Your Palms” song to yourself.

For more information about handwashing visit

Keeping Your Phone Clean and Safe

Tip #1: Clean your phone right now

Drop what you’re doing! Clean your phone and case right now using disinfecting wipes or spray.

Why is this important?
It’s easy to say “I can always clean my phone later.” If you do it right now, you won’t forget!

Tip #2: Use an alarm

Set an alarm on your phone called “clean phone” once per day. When it goes off, clean your phone right then and there!

Why is this important?
Even if you just cleaned your phone right now, you’re going to forget later! That’s why reminders are so important.

For more information about cleaning and disinfecting visit

How to Stay Positive in Tough Times

Tip #1: Be mindful about social media use

Use social media to keep up with loved ones. But stay away from news that might be untrue or upset you.

How do I do it?
Spend more time on direct messages to your friends and family and less time just reading your feed. Don’t scroll – connect!

Tip #2: Maximize self-care

We’re better at handling stress when we take time out to care for ourselves.

How do I do it?
Plan and create a list of things that make you happy. For example, you could relax outside, dance, or read a good book.

Tip #3: Look for the silver lining

It sounds like a cliché, but when you're feeling bad, finding a good side to your situation can help.

How do I do it?
When you feel upset, really think through what’s bothering you. In many cases, you’ll see the problem in a new light. For example, instead of saying “I am tired of sitting home” say instead “I am happy to be home and safe.” By viewing a stressful situation in a positive light you are thinking about it in a way that makes you feel less stressed.

Tip #4: Establish a daily routine

Creating a routine helps us feel safe and secure. We know what to expect out of life when we organize our days.

How do I do it?
Make a list of what you do every day. Plan your most important tasks first. You can slip in the others after. Don’t block out your whole day, though. Life is unpredictable! Leave wiggle room in your schedule to keep things running smoothly.

If you need more help, you’re not alone. Please call the Disaster Distress Helpline at 800-985-5990. You can also text MHFA to 741741 to talk to a Crisis Text Line counselor today.

For more information about managing mental health during COVID-19 visit

How to Stay Staying Grounded

Even when the world around us is scary, we can thrive in our day-to-day lives. The key is staying grounded. Being grounded means taking charge of our own thoughts and feelings.

Tip #1: Express gratitude

Take a moment to think of something you’re grateful for. Then put that feeling into words.

  • How do I do it? Try gratitude journaling. Writing helps to organize and process your thoughts. Doing so means you will have a calm and clear mind because you are choosing to focus on the positive in your life and less on the negative. There are so many ways that you can do it. For example, write down a few people who you are thankful for and why. Share it out loud with them if you like.
  • When do I do it? There’s no right or wrong time to journal. Regardless of when you journal, the goal is to be consistent. If you find that journaling in the morning works best for you, commit to do it at that time.
  • How often do I do it? You don’t have to journal every day, but try to do so at least one to three times a week.

Tip #2: Practice self-compassion

When bad things happen to others, we feel sorry for them and do what we can to help. Treat yourself the same way! This means to stop criticizing yourself for normal mistakes. Instead, try being kind and forgiving.

  • How do I do it? There are many ways to practice self-compassion. One way is by learning how to view negative events in a self-compassionate manner. First, think of an event that resulted in evaluating yourself in a negative manner. Next, write down ways in which others have experienced a similar event that you went through and how you would express compassion to that friend if they have experienced the event.
  • When do I do it? There’s no wrong way of when to do it. You can do it right at the moment when you recognize you’re being overly harsh on yourself or at a later time. The goal is to do what works for you!
  • How often do I do it? Having self-compassion for yourself takes time. The more you practice the better you can quiet your inner critic.

Tip #3: Practice mindfulness

Mindfulness is about living in the now, not thinking about the past or worrying about the future. Being mindful lets us focus our attention on what matters.

  • How do I do it? There are many ways to be mindful in our everyday lives. One way to do so is by mindful breathing. To get a guided sense of mindfulness, try free apps such as Smiling Mind or UCLA Mindfulful.
  • When do I do it? You can practice mindful breathing anywhere! Do so by incorporating it in your everyday activities like showering or walking. If you feel yourself having negative thoughts, sit down and take slow deep breaths. Focus on your breath as it moves in and out of your body. Sitting and breathing for even just a minute can help to give you a peace of mind.
  • How often do I do it? Mindfulness takes practice so try to do it on a daily basis. The more that you do it, the better you get at it. Take at least five minutes each day to practice mindful breathing.

We don’t have to let the world decide how we feel. Ground yourself so that you can choose your own path. For more information about managing mental health during COVID-19 visit

Creating Exercising Habits

Tip #1: Try online exercise classes

Each morning, try a virtual class. The YMCA and YouTube are both good places to look.

Why is this important?
There are so many classes out there and many are free! You may not need equipment or much space, so it’s easy to incorporate these into your home.

Tip #2: Bundle exercise with fun

Pick something you look forward to and pair it with your workout. For example, you could save your favorite podcast for when you run or listen to your favorite playlist while doing living room aerobics.

Why is this important?
Research shows that bundling things you want to do with things you should do helps you stick to your routine.

Tip #3: Use extra time

If you’re working from home, use the time you used to spend commuting to try a new exercise routine.

Why is this important?
You’re used to getting up early already. You might as well use that time to get a head start on fitness! You’ll have a bigger block of free time after work, too. 

Tip #4: Plan 30 minutes

Pick a time that works for you every day. Then go for a half-hour walk, run, or bike ride. You can even split it between morning and night! Just make sure you stay six feet away from others.

Why is this important?
Planning helps us follow through on our goals. Say when, where, and what you’re going to do for exercise. That makes you much more likely to do it! Exercising at the same time every day also makes it easier to start a habit.

Tip #5: Play active games

Things like musical chairs make exercise seem fun! Grab the kitchen chairs, some tunes, and your family for a fun-filled game that will get your blood pumping. In between the laughter, you’ll find out who’s the most competitive too!

Why is this important?
Making exercise a game can turn a chore into the highlight of your day. Doing it with your family adds quality time too!

For more information about exercising visit

Creating Healthy Eating Habits

Tip #1: Shop less often

Plan meals for at least the next two weeks. Before you make a list, check what you’ve got on hand. Then you can stock up on everything with just one trip.

Why is this important?
Limiting store runs means less exposure to COVID-19. It also gives structure to your shopping routine. Going in with a clear list helps you make healthy home-cooked meals. You’ll buy less junk food too! For more information about shopping, visit the CDC website:

Tip #2: Prep fruit and vegetables

Find cooking hard? You can cut up your fruits and vegetables for cooking ahead of time. To save money and time, try frozen fruits and veggies. They provide the same nutritional benefits, but last longer and are available no matter the season.

Why is this important?
Everything you can do to make healthy eating easier helps. If cooking takes one less step, you’re that much more likely to do it!

Tip #3: Drink water

After breakfast, put a full bottle of water where you can see it. Continue to fill it throughout the day.

Why is this important?
Your water bottle can be a reminder to drink more water throughout the day. For more information about drinking water visit the CDC website:

Tip #4: Limit caffeine

Choose a specific cut-off time in the afternoon that after, you won’t drink anything with caffeine. Try replacing afternoon coffee or tea with decaf.

Why is this important?
We all know not to drink coffee at night if we want to sleep. Caffeine in the afternoon also can make it hard to fall asleep. But habits are hard to break. It’s easier to replace your afternoon coffee than to stop drinking it cold turkey.

Tip #5 Have dinner together

Set the table each evening for a family dinner. Don’t turn on the TV!

Why is this important?
Turning off the TV lets you pay more attention to your dinner. This means quality time with your family. But it also means you’re less likely to overeat! Focusing on your food stops mindless eating. Your food might even taste better too!

For more information about nutrition visit

What you need to know about COVID-19

Coronavirus Disease 2019 (COVID-19) is a new disease that causes respiratory illness in people and can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. Many details about this disease are still unknown, such as treatment options, how the virus works, and the total impact of the illness.

What is the coronavirus?

COVID-19 is a respiratory disease that is caused by a new virus called a coronavirus, which has become a public health emergency. The number of cases continue to increase nationally and globally.

What are the symptoms?

The symptoms of coronavirus include mild to severe respiratory symptoms. Symptoms include fever, cough, and shortness of breath, and lower respiratory illness. COVID-19 can be contagious before a person begins showing symptoms.

What else causes similar symptoms?

Influenza (the flu), a contagious respiratory illness caused by the influenza viruses (Type A and Type B), has high activity in the United States at this time. Everyone 6 months of age and older should get a flu vaccine.

I may have symptoms. What do I do?

If you have been exposed or begin showing symptoms of the virus or flu, contact your healthcare provider or health department immediately.

How else can I get healthcare services?

Teladoc is a convenient way for Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) members to obtain telehealth services. You will receive 24-hour access to in-network healthcare providers for non-emergency medical issues. Get medical advice, a diagnosis or a prescription by video or phone. For more information about Superior STAR+PLUS MMP services, please visit/call and/or 1-800-835-2362 (TTY: 711).

Protect yourself and your community.

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. You can also follow these tips to prevent infection:

  • Wash your hands thoroughly and frequently. Use soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizing rub (must contain at least 60 percent alcohol).
  • Cover your mouth when you cough or sneeze by coughing/sneezing into your elbow.
  • Promptly dispose of tissues in a wastebasket after use.
  • Clean public surfaces thoroughly.
  • Stay home when you are sick.
  • Avoid shaking hands.
  • Avoid close contact with people who are sick.
  • Get a flu vaccine.

Does my plan cover COVID-19 testing and screening?

Yes. When medically necessary diagnostic testing and medical screening services is ordered and/or referred by a licensed healthcare provider, we will cover the cost of medically necessary COVID-19 tests, screenings, associated physician’s visit(s) and/or treatment. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing, medical screening services.

Is prior authorization required for COVID-19 testing and screening services under my plan coverage?

No. We will not require prior authorization, prior certification, prior notification and/or step therapy protocols for medically necessary COVID-19 diagnostic testing and medical screening services when medically necessary services are ordered and/or referred by a licensed healthcare provider.

Where may I receive COVID-19 testing/screening/treatment services under my plan coverage?

Medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment and the associated physician’s visit will be covered when ordered, referred and/or performed in the following In-Network locations:

  • Physician’s/Practitioner’s Office
  • Independent Laboratory/Diagnostic Facility   
  • Urgent Care Facility
  • Emergency Department Facility

Are you unsure if you have been exposed to or at-risk of being infected with COVID-19? Schedule a virtual care visit with a provider. It is a good option for non-urgent care to limit potential exposure in a physician’s office or other healthcare facility. 

Will I be responsible for any out-of-pocket costs for COVID-19 testing and screening services?

No. We will cover medically necessary COVID-19 diagnostic testing and medical screening services at no charge to you, when such services are ordered and/or referred by a licensed healthcare provider. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing and medical screening services along with the associated physician’s visit.

If I need treatment for coronavirus, is that covered by my plan?

Any medically necessary treatment related to COVID-19 would be considered a covered benefit. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.

Will I be able to refill my prescriptions before the refill date?

Yes, members will be able to refill prescriptions prior to the refill date.

Are there strategies for coping with the COVID-19 outbreak?

Worry and anxiety can rise about the spread of COVID-19. Concern for friends and family who live in places where COVID-19 is spreading or the progression of the disease is natural.

  • Take care of your body. Take deep breaths, stretch or meditate.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and a sense of hope and positive thinking.
  • Share the facts about COVID-19 and the actual risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.
  • For more information, see the CDC’s suggestions for mental health and coping during COVID-19.

For more information, including travel advisories, please visit

The National Alliance on Mental Illness (NAMI)

Substance Abuse and Mental Health Services Administration (SAMHSA)

UMU – Online Learning (UMU)

  • UMU: Using Motivational Interviewing to Help People in Isolation; OARS Active Listening Techniques - This course will help build trust by understanding and using the OARS (Open-ended questions, Affirmations, Reflective listening techniques, and Summary reflections) techniques to future conversations.
  • UMU: COVID-19 Overview - The goals for this course are to help you understand the basics about COVID-19. To also help you identify the symptoms of COVID-19 and learn how to protect yourself and others.
  • UMU: Effective Communication - This course explains the importance of effective communication and offers tips to improve communication.
  • UMU: De-Escalation Techniques - This video shows how to help individuals manage their emotions with de-escalation tips.
  • UMU: Anxiety and PTSD - This course will provide a brief overview of the signs and symptoms of anxiety and Post-Traumatic Stress Disorder (PTSD).
  • UMU: Helping the Helper - This training provides tips for caregivers to take better care of themselves.


The coronavirus (COVID-19) has caused some common OTC items from Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) to have longer wait times to get to members. Some of these items may also become unavailable. Superior STAR+PLUS MMP will continue to work hard to get all orders to members as soon as possible.

To place an order for OTC items, you can call 1-866-768-8490 (TTY: 711) from 7 a.m. to 7 p.m. CT, Monday through Friday. Call volumes are higher than normal. Wait times may also be longer than usual.

For questions about item availability, delays or any other concerns, please call 1-866-768-8490(TTY: 711).


Coronavirus disease 2019 (COVID-19) is an emerging illness. Many details about this disease are still unknown, such as treatment options, how the virus works, the total impact of the illness, and many other factors.

If you have been exposed to COVID-19 or begin showing symptoms of the virus or flu, contact your healthcare provider immediately.

Signs and symptoms of COVID-19 include:

  • Fever
  • Cough
  • Shortness of breath

You do not have to leave your home to visit with a doctor. You can have a video visit using your phone or computer with a Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) provider that offers telehealth services. This will help to prevent your illness from spreading to people in your community.

Telehealth visits with a doctor in the Superior STAR+PLUS MMP network are available at no cost and no cost sharing for members. Additionally, COVID-19 testing per CDC guidelines is available at no cost or cost sharing for members.

While a doctor will not be able to make a COVID-19 diagnosis during a telehealth visit, the doctor will be able to assess your condition and make recommendations for recuperating at home or visiting a clinic or hospital.

To schedule a telehealth visit, you can:

  1. Call your primary care provider’s (PCP) office to find out if they can schedule a telehealth visit with you. Make sure your provider is in the Superior STAR+PLUS MMP network.

  2. Contact Teladoc for 24-hour access to health-care providers in Superior’s STAR+PLUS MMP network. You can get medical advice, a diagnosis or a prescription by video or phone for non-emergency medical issues. Call 1-800-835-2362 (TTY: 711) 24 hours a day, 7 days a week.

For any questions or help scheduling a telehealth visit, contact Member Services at 1-866-896-1844 (TTY: 711). Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.


In its first such rating measuring member satisfaction, Superior HealthPlan finished in the top five nationally for its STAR+PLUS Medicare-Medicaid Plan (MMP). The company earned a score of 89 out of 100 in an annual member survey, the fifth highest score in the country and only two points away from the top-place finisher.

“We are proud of the work we do each day to support all of our members,” said Cindy Adams, Plan Product President of Complex Care Programs. “This is especially true for those with complex care needs. This rating, which is based on overall member satisfaction, confirms our commitment to providing quality, holistic healthcare to those who need it most.”

The rating is based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which is part of the Centers for Medicare and Medicaid Services (CMS) annual measurement of consumer experience. A portion of Superior’s roughly 10,000 STAR+PLUS MMP members participated in the survey.

Superior STAR+PLUS MMP is a product for members who qualify for both Medicare and Medicaid. The product is offered in three counties in Texas: Bexar, Dallas and Hidalgo. Superior first began offering the product on March 1, 2015.

“This is a direct reflection on the role our employees play in ensuring our members receive the healthcare they deserve,” explained Anna Velasquez, Vice President of STAR+PLUS MMP. “Each one of our members in this program works directly with a Service Coordinator at Superior, who can help them navigate the complex healthcare system. We believe this demonstrates our dedication to recognizing that each member has a very distinct set of needs that require individualized attention.”

For more details about the CAHPS survey, visit


Superior HealthPlan STAR+PLUS Medicare-Medicaid Plan (MMP) received a notice from our vendor, TTEC Healthcare Solutions, Inc. (“TTEC”), that it had a cyber incident. This incident involved member information. We take the privacy and security of your information very seriously. We sincerely regret any concern this may cause you.

Why Does TTEC Have Member Information

Superior STAR+PLUS MMP used TTEC to call members and support our operations.

What Happened

On Oct. 27, 2021, TTEC informed Superior STAR+PLUS MMP that some of our member information was involved in a cyber incident. TTEC had the incident between March 4, 2021 and Sept. 12, 2021. During that time, an unauthorized actor viewed or downloaded our data files stored on TTEC’s systems. Upon learning of the cyber incident, TTEC instantly took measures to contain the incident. They began an investigation. They engaged cyber security firms with experience in these matters. Law enforcement was notified, and TTEC worked to support its investigation.

What Information Was Involved

If your information was involved, a letter would have been sent to you with more information. The member information involved in this incident included member name and one or more of the following types of information:

  • Name
  • Address
  • Date of Birth
  • Medicare ID Number
  • Social Security Number


What TTEC Is Doing

TTEC has taken the following actions in response to this incident:

  • Upon learning of this incident, TTEC promptly activated their incident response plan. TTEC analyzed the files involved in the incident so they could notify the members involved as quickly as possible.
  • TTEC is working with law enforcement authorities, including the United States Federal Bureau of Investigation (FBI).

TTEC is providing members affected by this incident with credit monitoring services at no charge, and information about identity theft protection.

The security of your information is important to us. We sincerely regret any inconvenience this incident may have caused you. For more information, or if you have any questions about this incident, please call Superior STAR+PLUS MMP Member Services at 1-866-896-1844 (TTY: 711). Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you may be asked to leave a message. Your call will be returned within the next business day.